Privacy Policy
This privacy policy outlines how Casombie collects, uses, stores, and protects personal information provided by users of our online gaming platform. We are committed to safeguarding your privacy and ensuring that your personal data is handled in accordance with applicable data protection regulations, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
Casombie collects various types of personal information to provide and improve our services. When you register an account, we collect identification details including your full name, date of birth, residential address, email address, and telephone number. Financial information such as payment card details, bank account information, and transaction history is collected to process deposits and withdrawals. We also gather technical data including IP addresses, browser type, device information, operating system, and gameplay activity. Additionally, verification documents such as passport copies, driving licences, utility bills, and proof of payment methods may be required to comply with regulatory obligations and prevent fraudulent activities.
The casino privacy policy extends to automated collection methods, where cookies and similar tracking technologies monitor your interactions with our platform. This includes pages visited, games played, session duration, and preferences selected. Communication records, including correspondence via email, live chat, or telephone support, are retained for quality assurance and dispute resolution purposes.
How We Use Your Information
The Casombie policy dictates that personal information is processed for specific, legitimate purposes. We use your data to create and manage your gaming account, verify your identity and age to comply with legal requirements, and process financial transactions securely. Your information enables us to provide customer support, respond to enquiries, and resolve technical issues efficiently.
We analyse gameplay data to detect and prevent fraudulent activities, money laundering, and problem gambling behaviours. Marketing communications, including promotional offers and game updates, are sent only with your explicit consent and can be withdrawn at any time. Technical data helps us improve platform functionality, enhance user experience, and develop new features.
| Purpose | Legal Basis | Retention Period |
|---|---|---|
| Account Management | Contractual Necessity | Duration of account plus 7 years |
| Identity Verification | Legal Obligation | 7 years from account closure |
| Payment Processing | Contractual Necessity | 7 years from last transaction |
| Marketing Communications | Consent | Until consent withdrawn |
| Fraud Prevention | Legitimate Interest | 7 years from detection |
Data Sharing and Third Parties
Casombie shares personal information with carefully selected third parties only when necessary to deliver our services or comply with legal obligations. Payment service providers process your financial transactions securely, whilst identity verification services conduct age and identity checks. Gaming software providers supply the technical infrastructure for our platform, and we engage customer support service providers to handle enquiries.
Regulatory authorities, including the UK Gambling Commission, receive information as required by licensing conditions and anti-money laundering regulations. Law enforcement agencies may access data pursuant to valid legal requests or court orders. Professional advisers, such as lawyers and accountants, handle information under strict confidentiality obligations.
We ensure all third-party processors adhere to stringent data protection standards through contractual agreements. Personal information is never sold to third parties for marketing purposes. When data is transferred outside the United Kingdom, we implement appropriate safeguards, including standard contractual clauses approved by regulatory authorities.
Your Privacy Rights
Under the Casombie policy and applicable data protection legislation, you possess several rights regarding your personal information. You have the right to access the personal data we hold about you and receive a copy in a structured, commonly used format. You may request correction of inaccurate or incomplete information, and in certain circumstances, you can request deletion of your personal data.
You have the right to object to processing based on legitimate interests and restrict processing in specific situations. Where processing relies on consent, you may withdraw that consent at any time without affecting the lawfulness of previous processing. You can request data portability to transfer your information to another service provider.
To exercise these rights, contact our Data Protection Officer using the details provided on our platform. We respond to requests within one month, though complex requests may require an additional two months. You have the right to lodge a complaint with the Information Commissionerβs Office if you believe your privacy rights have been violated.
| Right | Description | Processing Time |
|---|---|---|
| Access | Obtain copy of personal data | 30 days |
| Rectification | Correct inaccurate information | 30 days |
| Erasure | Request deletion of data | 30 days |
| Objection | Stop certain processing activities | 30 days |
| Portability | Transfer data to another provider | 30 days |
Data Security and Retention
Casombie implements comprehensive technical and organisational measures to protect personal information from unauthorised access, alteration, disclosure, or destruction. We employ industry-standard encryption protocols for data transmission and storage, including SSL/TLS encryption for all communications between your device and our servers. Access to personal data is restricted to authorised personnel who require it to perform their duties, and all staff undergo regular data protection training.
Our systems are protected by firewalls, intrusion detection systems, and regular security audits conducted by independent third parties. Payment card information is processed through PCI DSS compliant payment gateways, and we never store complete card details on our servers. Regular backups ensure data integrity and availability whilst maintaining appropriate security standards.
We retain personal information only for as long as necessary to fulfil the purposes outlined in this privacy policy or as required by legal obligations. Account information is maintained during the active period of your account and for seven years following closure to comply with financial regulations and licensing requirements. Marketing preferences are retained until you withdraw consent, whilst technical logs are typically deleted after twelve months unless required for ongoing investigations.
When personal data is no longer required, it is securely deleted or anonymised in accordance with our data retention schedule. You may request details of our retention practices for specific categories of information by contacting our Data Protection Officer.